Health and Safety Guidelines

Updated June 24, 2020

The health and safety of our patients, staff, and providers is important to us. And to that end, we are taking measures to ensure a clean, safe, and healthy treatment space and working environment so that we can continue to help our communities in a safe and sustainable way.

Face Masks are Required

We are requiring all patients, providers, staff, and visitors to wear face masks, face shields, or face coverings while they are in the clinic, unless the individual:

  • Is under the age of 12.
  • Has a medical condition that makes it hard to breathe while wearing a mask, face shield/covering.
  • Has a disability that prevents them from wearing a mask, face shield/covering.

While we do have some disposable face masks to provide to our patients, our supply is limited and we strongly encourage all patients to bring their own to wear. You will be asked to wear a mask upon arrival if you do not have one.

Only Patients with Appointments Allowed

In addition to updated face mask policies, only patients with appointments are allowed in the clinic. This means that family, friends, or visitors that come along with patients must stay in outside or in their car for the duration of the appointment.

An exception will be made for visitors directly assisting a patient. These visitors are stilled required to wear a face mask, face shield, or face covering at all times.

Appointments Will Be Rescheduled

If you or someone you have been in direct contact with has tested positive for COVID-19 or exhibit any COVID-19 symptoms such as coughing, fever, or shortness of breath please let us know immediately. We will reschedule any future appointments you have to at least 2 weeks after symptoms subside, or 2 weeks after a positive test, whichever is longest.

Here are some steps we are taking in-clinic to protect your health and safety. We understand that the stakes are high and that is why we are going above and beyond to provide a clean and safe space for all.

Frequent Cleaning and Disinfecting

In addition to thoroughly cleaning each treatment room, treatment bed, and surfaces in the treatment room with hospital grade disinfectants between each treatment, we are also cleaning and disinfecting other high traffic areas within in the clinic like receptionist counter, water cooler, and door handles more routinely.

Like before the pandemic, we will continue to use disposable table paper on our treatment beds instead of sheets or linens. The tables themselves are made with polyurethane or vinyl leather coverings that are naturally non-porous and easy to clean and disinfect.

Limited and Staggered Scheduling

Finally, we are limiting and staggering the number of appointments we are scheduling to try and reduce exposing individual patients to each other in shared spaces like the waiting area or hallway. Appointment times may be limited, and we apologize for any inconvenience but truly appreciate your understanding.

We greatly appreciate everyone's understanding and cooperation as we continue to maintain a safe and healthy environment for all. We reserve the right to refuse service to anyone who does not comply with these guidelines.

If you have any questions or concerns about our health and safety procedures, please do not hesitate to contact us.